Who we are and how to reach us.
help@speak-and-learn.com
We reply within one business day.
| Company name | Orange Leopold Ltd |
|---|---|
| Trading name | Speak & Learn |
| Registration number | HE364800, Registrar of Companies, Republic of Cyprus |
| Address | Anthimou Panaretou 4, Universal Area, 8036 Paphos, Cyprus |
| help@speak-and-learn.com | |
| Telegram | @speaklearn_help_bot A real person answers there, not a bot. It is usually faster than email. |
| Website | speak-and-learn.com |
| Question | Where to ask |
|---|---|
| I did not get the email with my link, or I have lost my access | email us and we will send you a new link |
| I want my money back | the “Withdraw from the contract” button in the trainer, or email us. How it works is explained in the Refund Policy |
| My 45 days are over and I still have lessons left | |
| A question about the lessons themselves — words, pronunciation | the Telegram group, where the tutor answers |
| Delete my data | email us; we will delete it and confirm |
We do not deal with personal questions about payment or access on social media — only by email or through the support bot, so that you have the answer in writing and can find it again later.
In the support bot @speaklearn_help_bot, the same person who answers our email replies to you. The only difference is speed: Telegram is usually quicker. As with email, the conversation stays on your phone, so you can reread it.
On the payment page, next to our company details, there is a phone number: the payment provider requires one as a mandatory contact detail. We do not offer phone support. Email us instead — that way the answer stays in writing and you can always come back to it.